Plan
Objectives, indicators and risk matrices defined per pillar and per service line.
Integrated Management System
Seven pillars that support every service
A single management system integrating quality, environment, safety, compliance, information, continuity and talent. All seven pillars share processes, indicators and audits.
Document architecture
From commitment to evidence
Each level rests on the one above it. The policy sets the direction and the records prove it was followed, with documentation available under a confidentiality agreement.
-
Policy
States the Presidency's commitments on quality, environment, safety and integrity.
-
Manuals
Describe how the system is organized and how the seven pillars fit together.
-
Procedures
Define who does what, when and with which controls in each process.
-
Work instructions
Detail, step by step, the critical tasks carried out in the field.
-
Records
Prove what was done and feed audits and improvement.
The 7 pillars
An integrated management architecture
Quality
Planning, control and verification of every service to deliver exactly what was agreed with the client, with documentary traceability from start to finish.
Reference standards
- ISO 9001
- API Q2
Shares processes, indicators and audits with the other six pillars.
Environment
Identification of environmental aspects, pollution prevention, responsible waste handling and compliance with applicable environmental regulations.
Reference standards
- ISO 14001
Shares processes, indicators and audits with the other six pillars.
Safety & Health
IPER matrices, work permits, HSE induction and health surveillance of our people, in line with Venezuelan occupational safety legislation.
Reference standards
- ISO 45001
- LOPCYMAT
Shares processes, indicators and audits with the other six pillars.
Compliance
Anti-corruption controls, counterparty due diligence and respect for human rights across the entire value chain.
Reference standards
- FCPA
- UKBA
- UNGP
Shares processes, indicators and audits with the other six pillars.
Information Security
Protection of client and company information: confidentiality, access control and handling of documentation under confidentiality agreements.
Reference standards
- ISO/IEC 27001
Shares processes, indicators and audits with the other six pillars.
Business Continuity
Plans to sustain operations through contingencies, with impact analysis, defined roles and a coordinated response.
Reference standards
- ISO 22301
Shares processes, indicators and audits with the other six pillars.
Talent Management
Selection, induction, training and competence assessment of the people assigned to each service.
Reference standards
- ISO 9001 cl.7.2
- API Q2
Shares processes, indicators and audits with the other six pillars.
Continuous improvement
Plan, do, check and act
The PDCA cycle drives the whole system. Internal and external audits close each turn and open the next one.
Do
Execution according to procedures and work instructions, with inducted personnel and valid permits.
Check
Annual internal audit program with qualified auditors, and readiness for client and certification-body audits.
Act
Findings turned into corrective actions with closure verification, and lessons built back into the documents.
Roadmap
Certifications on the way
- ISO 9001
- ISO 14001
- ISO 45001
Get to know our system in detail
Request IMS documentation under a confidentiality agreement.